Senior Director, Customer Operations Europe (Regional Leader)


Brand:   Brooks Automation

REQ ID:   R7646

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This position will lead the growth of the existing Brooks commercial activity in Europe and Israel and be responsible for overseeing and managing all aspects of business strategy and execution for this sales and service region.

Brooks is a leading provider of products and services to the semiconductor equipment and end-user market.  This senior leader will create and execute a region vision and strategy including plans for revenue growth, operational efficiency and continuous increases in customer responsiveness and satisfaction. 

Success will require this leader to gain deep understanding of customer requirements.  Strategic relationships with key customers and the positioning of Brooks’ products and services to meet these customer’s unique requirements is essential. 

Executive level relationships with key decision makers at key customers will be critical to this process.  This successful leader will establish a culture of best-in-class execution and responsiveness for customers with Brooks employees while driving operational effectiveness and efficiency into the organization. 

Responsibilities include:

  • Developing an effective sales organization, coaching and mentoring the team
  • Establishing industry-best service delivery per customer requirements for response time, cost, spares availability, and quality
  • Developing executive customer relationships and foster the customer contact model in the region that enables proactive strategic and tactical responses by Brooks
  • Building relationships and effective communication to the Corporate Executive team to garner support to the EU strategic plan
  • Building collaborative relationships with business line leaders Automation and Contamination Control Group divisions
  • Driving cross-function teams to understand, articulate and meet customer requirements from a tactical and strategic perspective
  • Development of sales strategies and organization to execute Brooks strategy for penetration of collaborative robot into new markets
  • Understanding products and driving winning sales strategies
  • Proactively participating in development of customer value through a deep understand of customer needs and Brooks capabilities
  • Embracing the existing sales management system to drive a high-performance team

Performance metrics will include, but will not be limited to:

  • Customer recognition for service and product satisfaction
  • Market share and revenue growth
  • Quality of Employee Base & employee engagement

This position will report directly to the SVP Global Customer Operations. 

Candidate Preferred Profile:

  • Background: Mature technology based executive with appropriate semiconductor equipment and/or end user sales & service experience. Documented track record of success with strong leadership influencing and selling skills. Prior multi-national company experience and strong English language skills mandatory.

  • Character / Habits:
    • Strong background in leadership philosophy and methodology, with focus on core values and experience with driving organizational change
    • Successful and ambitious individual looking to take next step in their career
    • Able to personify the brand of the organization with external constituents
    • Trustworthiness and looking after Brooks’ legal standing and financial practices per Sarbanes Oxley requirements will be a key selection factor.
    • Outgoing and exuberant personality, with affinity for external communication activities like trade shows, industry events, involvement in marcom planning and activities
    • Accomplished customer relationship developer, engages in non-office hour customer meetings/activities
    • University degree
    • Extensive network or colleagues in semiconductor industry.
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