Overall Purpose of the Job:
This customer facing position is to work closely with and support our distribution partners & OEM customers to apply our innovative collaborative robots (Cobots) to solve their challenging & high-value applications.
The ideal teammate will tenaciously support our growth by becoming a product & use-case expert and provide their technical expertise to both customers and our regional sales staff.
Our application engineers benefit from learning not just state of the art robotics technology, but many of the other technologies and mechatronic solutions needed to address unique applications in many different markets.
Becoming an expert with our products and use-cases: cobots, motion controls, & software, to provide pre-sales technical support to our customers and account teams.
Working independently and as a team member to quickly respond to customer needs
Answering questions from customers and partners about all aspects of our products
Building and maintaining relationships with partner product companies
Gaining the trust of our customers to become their technical interface
Understanding Customers’ applications and markets
Preparing detailed product specifications to define solutions to meet customers’ high-value applications
Working with the sales, & marketing staff to identify, assess and prioritize potential customers and applications of our products
Communicating customer needs and wishes to our marketing, & product engineering staff
Supporting customer visits, attending & presenting at trade shows and seminars
Developing and delivering demonstrations to win opportunities
Preparing & delivering training classes on using and maintaining our cobots
Providing product support for distribution salespeople and OEM engineers
Help setup and maintain support resources
Complex robot application programming in VB.Net
Wiring, and programming ancillary technology like mobile robots, grippers, vision, etc.
Using Solidworks to design and build mechanical parts (brackets, fingers, etc.)
Skills and Aptitude Profile:
Qualifications / Training/Experience / Technical Ability / Personal characteristics
A bachelors degree in engineering or Experience in factory automation and/or robotics preferred
Good understanding of servo control systems (PID, Commutation, etc.)
Helpful, patient and possesses the ability to relate to many types of people
Able to work through problems systematically and document the findings
Strong commitment to goals and team-first attitude
Prefer knowledge of vision and vision components
Understanding of electronic components such as sensors, switches, relays, etc.
Programming experience with VisualBasic.net preferred