Customer Support Scientist, Sanger Sequencing (m/f/d)

Location: 
Leipzig , DE-SN

Brand:   Brooks Automation

REQ ID:   R6538

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Overview

GENEWIZ is an international life science company with clients from industry, pharma and academia. Our services include DNA sequencing, next-generation sequencing, gene synthesis, molecular biology, bioinformatics and GLP-compliant services.

GENEWIZ's European headquarters, with our state-of-the-art sequencing laboratories, is located in the north of Leipzig.

Become part of our international specialized customer support team around Sanger sequencing at GENEWIZ/ Brooks Life Sciences.

This includes:

  • Advising customers on our Sanger sequencing products and related ordering processes (region: Central Europe) via phone, email and live chat.

  • Review and release of Sanger sequencing data from the Leipzig laboratory according to our quality standards.

  • Solution-oriented processing of external and internal complaints and their documentation.

  • Processing of Sanger sequencing barcode orders from our customers.

  • Continuous process improvement within Sanger sequencing projects with focus on the technical customer service area.

Requirements:

  • Master's degree or Bachelor’s degree in the field of life sciences or equivalent.

  • Several years of scientific experience in the field of molecular biology.

  • Familiar with current analytical methods in the field of Sanger sequencing.

  • Business English skills, both written and spoken.

  • German and French language skills are an advantage.

  • Strong communication skills and customer orientation.

Our offer:

  • Attractive place to work with cutting-edge technology in our GENEWIZ European headquarters in Leipzig.

  • Up to 80% home office in combination with regular on-site team meetings and lab procedure trainings.

  • A comprehensive induction program.

  • Permanent position.

  • 30 days’ vacation and flexible working hours.

  • Training opportunities and various health promotion programs.

Your contact for job application: Sebastian Schädler, Human Resources

Please apply online, stating your salary expectations and your desired starting date.

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