Customer Support Engineer
The overall purpose of this Customer Support Engineer role is to provide highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service and repair of complex equipment and systems.
The Customer Support Engineer will take ownership and responsibility for the co-ordination and control of support for delivered systems to ensure ongoing total client satisfaction.
You will be in communication with the many of the departments within Brooks including the Software Team, Engineering, Service/ Service operations, Commissioning team and Build teams.
Able to communicate with ease to the Customer and the site management team on the status of the stores systems and produce relevant information on daily operating status of the site.
Skills and Aptitude Profile:
- Must have at least 3 years’ experience, and will ideally have a HNC/HND or equivalent in a relevant discipline.
- Must be computer literate and have experience of configuring PC’s and software packages. Calibration of control systems and knowledge of robotics, motors, conveyors and electromechanical assemblies is essential.
- Self-motivated, conscientious and reliable.
- Will be required to travel UK and internationally