IT End User Services Technician


Brand:   Brooks Automation

REQ ID:   R5867

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This position will provide IT desktop support to internal customers. As part of the Corporate IT team, responsible for handling support of on-site needs, and may handle remote support and projects as requested. Provides a high level of responsive and quality support for internal user community, while adhering to corporate processes & procedures. Handles moderate to complex assignments and participates on team projects as needed.


  • Perform on-boarding tasks for new employees (image and deploy PCs and peripherals using KACE, training).
  • Troubleshoot and resolve user desktop issues (hardware / software / access / security / business applications / printers) using IT ticketing system (BMC Remedyforce)
  • Assist in the ordering, receiving, storage, deployment, tracking and retirement of PC assets.
  • Perform “desktop hygiene tasks” (KACE, Active Directory, Virus\Malware removal) as required.

Basic Qualifications


  • Associates Degree in Computer Science, Information Technology, related field, or relevant experience


  • 1-5+ Years IT End User Support / Helpdesk experience
  • Active Directory computers / user management experience
  • Windows OS/Office 365 experience and troubleshooting
  • Good analytical troubleshooting skills to isolate and resolve problems.
  • A good team player with the ability to coordinate with other departments to see complete solutions delivered
  • Strong communication skills with a heavily customer focused thought process.
  • Experience working from a help desk management system
  • Networking / Telephony / Server Experience a plus.
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