Technical Product Manager

in Chelmsford, MA

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Req. ID

R5118
Organization

Life Science
Job Category

Information Technology
Job Type

Full time
Job Location

15 Elizabeth Drive
Chelmsford, MA 01824
US

Overview

Company Overview

Brooks Life Sciences (BLS) is a global leader in the life sciences space with headquarters in Chelmsford, MA, and offices and operations worldwide. We are a market leader in automated biosample management solutions and genomic services across areas such as drug development, clinical and advanced cell therapies for the industry's top pharmaceutical, biotech, academic and healthcare institutions globally. We provide unparalleled capabilities with our lab analysis, sample management and storage services, informatics software, and consumables, with the largest installed base managing over 1 billion samples globally.

Brooks Life Sciences is part of Brooks Automation (Nasdaq: BRKS).

At Brooks, new ideas, new technologies and new ways of thinking are driving our purpose; to advance science and technology to enable a healthier and more connected world for everyone, everywhere. We believe each employee brings diverse perspectives, unique value and untapped potential that can be developed to mutually enrich the individual and the organization alike.

All we accomplish is grounded in our Core Values of Customer Focus, Achievement, Accountability, Teamwork, Employee Value, and Integrity.

Position Summary:

Who We Are!

The Cryo Solutions group within Brooks Life Sciences is a small, diverse team developing leading-edge, end-to-end “cold-chain of custody” cryogenic automation and instrumentation solutions to advance scientific research and bring forth new medicines and therapies around the world.

Who Are We Looking For?

We are seeking an experienced Technical Product Manager with a proven track record developing and managing world-class products and the passion to innovate new products that will continue to make a difference in the life science industry.

The Technical Product Manager will direct the development of company technical market requirements for specific product(s) or product line(s), including product strategy definition, requirements analysis, and pricing. You will monitor the development of business plans and product positioning in the marketplace and will reduce broad concepts and business strategies into structured product marketing requirements plans. You will oversee market research, monitor competitive activity, and identify customer needs as well as establishes pricing strategies. This role interacts with Engineering, Manufacturing, Service, Quality, and Sales to enhance existing product(s) or product line(s) and leads new product definition and business plans with joint departments to deliver winning products.

As a Technical Product Manager, you will be working with a global team of Sales, Marketing, and Service members to exceed revenue and customer satisfaction goals. Working collaboratively with Executive Management, you will define and implement the product vision while ensuring product and marketing efforts support Brook’s Life Sciences overall strategy and goals. You will become an expert in the competitive marketplace, product differentiation, product development and operating processes.

Key focus areas:

New Product Development

Gathering product requirements and voice-of-customer, prioritizing feature implementations, evaluating competitive product / market and improving overall user experience
Analyze market trends, technologies, and competition to position products
Business case development and return on investment calculations on projects
New product development gated processes and workflows
Technical and customer feedback on new product development and customer needs
Work with cross functional teams to manage product lifecycle
Product launch programs – internal, external, and post-launch activities for effective and productive results
Act as a key representative of the business for the assigned product responsibility during development as the functional requirements are developed

Product Management

Translate technical details into applicable customer benefits
Effective prioritization of features that align with the best possible user and company value
Work with various teams (Sales, Engineering, Service, Customer Care, Marketing, Finance, Manufacturing, and Quality) to implement growth strategies
Product portfolio strategies to prioritize and advocate for product line needs
Support Marketing & Sales teams with the creation of sales tools, content creation, and overall product marketing plan to drive achievement of annual sales growth
Tracking of project initiatives and deliverables. Tracking and metrics to achieve results
Analyze business results, including financial, customer, and internal process metrics, and monitor metrics and develop actionable insights to improve the efficiency and performance of the product
Respond to end-customer inquiries and recommend escalations, if needed, to ensure timely resolution and quality control
Provide product demonstrations, as needed, to Customers, Sales, and Service

Hustle and problem solve as we pioneer a rapidly growing, nascent industry

Candidate qualifications / education/ experience:

Bachelor’s Degree in engineering, life science or related discipline; Advanced Degree desirable
4+ years of experience in product management, marketing, or technical sales preferably within the life sciences, healthcare, or medical device industry
Demonstrated understanding of FDA Quality System Regulation (ISO 13485) and EU Medical Device Regulation strongly desired

Relevant additional requirements:

Fluent with MS Office tools such as Excel, Word, PowerPoint, Teams and SharePoint
Solid oral and written communication skills with the ability to communicate clearly to other stakeholders in different functions at various levels
Strong interpersonal skills with the ability to function effectively and tactfully with multiple departments and personnel, able to gain consensus and commitment
Ability to independently translate complex ideas and provide accurate and easily understood resolutions to a variety of problems
A natural interest in mechanical and technical systems

EOE M/F/Disabled/VET

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HEAR FROM OUR TEAM MEMBERS

"I have been blessed with excellent managers at Brooks that have helped me develop professionally and personally. Every day here at Brooks I have an opportunity to make a difference. It is very rewarding working at a company that is committed to excellence for our customers and truly cares about its employees and the community."

I’ve been working at GENEWIZ, a Brooks Life Sciences Company, for over 10 years across 4 different departments, and this has been a great place to grow my career and develop new skills. The environment is highly collaborative and team-oriented, with a strong focus on customer service. I would strongly recommend GENEWIZ to any prospective employee as an excellent place to work!

"I am grateful to be a part of such a wonderful company that strives to make the world a better place. My main career goal was to positively contribute to the world around me and, by working at GENEWIZ, I have the chance to make a difference in the field of science and technology. GENEWIZâ€™s friendly environment and positive atmosphere has allowed me to grow as an individual, learn new things in the field of genomics, and to strive to always find ways to improve. I look forward to my continued growth at GENEWIZ and to contributing to positively making a difference in the world."

"Working as an associate scientist in technical support for GENEWIZ, a Brooks Life Sciences Company, has provided me with an opportunity to apply my passion for science and helping others to the real world. I am humbled that my skillsets and expertise can play a part in helping research scientists around the world achieve the end goal of their experiments. GENEWIZ has provided me with opportunities to develop my skillsets in the fields of my own personal interests and allows me to practice them with experienced scientists. Every day is a new and exciting challenge and I am eager to see what the rest of my career with the Company has to offer."

“Working at Brooks has been an amazing experience. I have great mentors and supervisors who provide consistent training, guidance, and support, and give me the opportunity to develop my talents in sales and knowledge in genomics. Overall, Brooks has made me a more well-rounded professional. I am given the opportunity to pursue exciting new projects and am exposed to the most cutting-edge life sciences technologies.”

“Working at Brooks has empowered me to take on new roles and responsibilities which has allowed me to broaden my career and increase my confidence in my abilities. The technology I work on is novel and the prospect of follow on projects is exciting. I appreciate the team environment in which I work and feel I am a valued employee.”

“Working at Brooks, I consider myself a technologist working mostly in Software. At Brooks, we work on the latest technologies including robotics, control, machine vision, and machine learning. Through our solutions we are bringing value to customers allowing them to solve their most complex issues. During my 10 years with Brooks, I’ve found hard work is rewarded while seeing how our bleeding edge technology captures market share while working with a fun and dedicated team.”

“I like working at Brooks because they value their employees and how they work toward a common goal. I get to work both individually and with my team on a variety of challenging projects, which helps me grow both personally and professionally.”

"Working at Brooks, you are surrounded by a great group of people. They are experienced, have positive energy, and are willing to pull together as a team to go the extra mile. Also, the work we do at Brooks is in a diverse and dynamic market where we are continually coming up with new solutions. The combination of this makes coming to work each day very enjoyable."

“Working at Brooks has helped me to grow as an engineering leader and innovator. As a research and development engineer, I have the opportunity to work on improving existing technology as well as tackling the next generation of challenges. I can only accomplish these goals due to the exceptional community that has been built at Brooks. Every day I wake up and I am excited to get to work and be a part of that Brooks community.”

“My one goal after graduating was to begin a career in a company that loved robots as much as I did. As a Mechanical Engineer in the rotational program at Brooks Automation, I look forward to facing new and interesting challenges every day that let me continue to expand my knowledge base. I not only get to work in a wide variety of robotics subfields, but also have the opportunity to work alongside top-tier engineers who are inspiring models for the type of engineer I would want to be like in the future.”

“It has been fun to be a part of an organization which is growing and adding new products which are truly novel and support an unmet market need. It is a dynamic culture with a lot of opportunity to contribute and grow professionally.”