Strategic Account Manager - Informatics

in Remote, IL

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Req. ID

R5170-5
Organization

Life Science
Job Category

Sales
Job Type

Full time
Job Location

Remote, IL
US

Overview

Company Overview

Brooks Life Sciences (BLS) is a global leader in the life sciences space with headquarters in Chelmsford, MA, and offices and operations worldwide. We are a market leader in automated bio sample management solutions and genomic services across areas such as drug development, clinical and advanced cell therapies for the industry's top pharmaceutical, biotech, academic and healthcare institutions globally. We provide unparalleled capabilities with our lab analysis, sample management and storage services, informatics software, and consumables, with the largest installed base managing over 1 billion samples globally.

Brooks Life Sciences is part of Brooks Automation (Nasdaq: BRKS).

At Brooks, new ideas, new technologies and new ways of thinking are driving our purpose; to advance science and technology to enable a healthier and more connected world for everyone, everywhere. We believe each employee brings diverse perspectives, unique value and untapped potential that can be developed to mutually enrich the individual and the organization alike.

All we accomplish is grounded in our Core Values of Customer Focus, Achievement, Accountability, Teamwork, Employee Value, and Integrity.

Position Summary

The Informatics Strategic Account Manager (SAM) will be responsible for development and growth of the company’s most strategic customers. The SAM will lead all sales related facets of strategic alignment, relationship management, sales process and engagement to support the growth of the Informatics business. The objective of this role is to develop an integrated relationship model and sales approach that can allow Brooks to partner with targeted customers in a solution-based delivery model. We are currently looking for a remote position preferably in the Boston, New York City, Chicago or San Francisco metro areas.

Essential Functions

Oversees alignment with key account business drivers and assures continuity between Sales and delivery (solutions) teammates. Explore and discover informatics growth opportunities and assist in the development of the associated business case for growth, both organic and inorganic.
Maintains a comprehensive understanding of the customer from a strategy, financial performance, compelling event (news/developments of relevance to Informatics), and relationship standpoint.
Coordinates engagement and planning with Brooks’ colleagues on an overall customer engagement approach that leverages all assets of the Informatics offerings to align and contribute to a comprehensive solution approach.
Contributes to solution design and approach once customer need is defined (current, desired, and future state). Work closely with development and solutions teams to balance schedule, risk and escalation and ensure trade-offs properly managed to deliver business growth.
Partners with key stakeholders to build the brand of the company as a premier provider for the Global Strategic account clients.
Advises senior management on developments within the marketplace, competitive intelligence, emerging trends impacting clients and innovation/strategy development as we bring new solutions to market.
Manages the creation and follow up of sales proposals with the Sales Operations organization.
Manages and maintains a customer lead database within Salesforce CRM in a timely and accurate manner.
Protect the organizations value by ensuring any release of confidential information and intellectual property relating to software is appropriately managed.
Candidate Qualifications / Education/ Experience
Required:
Bachelor’s degree (MBA Preferred)
Strong negotiation, communication, and presentation skills
Minimum 5 years consultative sales experience with history of selling to C or D level contacts
Minimum 5 years senior level sales or management experience within the Academic, Pharmaceutical and/ or Life Sciences industry
Proven sales track record with large account management program opportunities
Proven track record of building and maintaining trusted relationships with clients
Expert in deal management and negotiation for long term, strategic relationships
Expert in managing complex, long term, global account relationships in team and solution-based selling environments.
Desired:
IT literacy with an ability to communicate appropriately to a range of audiences
Experience of software pre-sales or managing software projects.
Experience of working with Brooks Life Science Services/ Products
Previous specialized sales training including demonstration/presentation skills
Experience in configuring Informatics solutions
Experience using CRM tools such as SalesForce
EOE M/F/Disabled/VET

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HEAR FROM OUR TEAM MEMBERS

"I have been blessed with excellent managers at Brooks that have helped me develop professionally and personally. Every day here at Brooks I have an opportunity to make a difference. It is very rewarding working at a company that is committed to excellence for our customers and truly cares about its employees and the community."

I’ve been working at GENEWIZ, a Brooks Life Sciences Company, for over 10 years across 4 different departments, and this has been a great place to grow my career and develop new skills. The environment is highly collaborative and team-oriented, with a strong focus on customer service. I would strongly recommend GENEWIZ to any prospective employee as an excellent place to work!

"I am grateful to be a part of such a wonderful company that strives to make the world a better place. My main career goal was to positively contribute to the world around me and, by working at GENEWIZ, I have the chance to make a difference in the field of science and technology. GENEWIZâ€™s friendly environment and positive atmosphere has allowed me to grow as an individual, learn new things in the field of genomics, and to strive to always find ways to improve. I look forward to my continued growth at GENEWIZ and to contributing to positively making a difference in the world."

"Working as an associate scientist in technical support for GENEWIZ, a Brooks Life Sciences Company, has provided me with an opportunity to apply my passion for science and helping others to the real world. I am humbled that my skillsets and expertise can play a part in helping research scientists around the world achieve the end goal of their experiments. GENEWIZ has provided me with opportunities to develop my skillsets in the fields of my own personal interests and allows me to practice them with experienced scientists. Every day is a new and exciting challenge and I am eager to see what the rest of my career with the Company has to offer."

“Working at Brooks has been an amazing experience. I have great mentors and supervisors who provide consistent training, guidance, and support, and give me the opportunity to develop my talents in sales and knowledge in genomics. Overall, Brooks has made me a more well-rounded professional. I am given the opportunity to pursue exciting new projects and am exposed to the most cutting-edge life sciences technologies.”

“Working at Brooks has empowered me to take on new roles and responsibilities which has allowed me to broaden my career and increase my confidence in my abilities. The technology I work on is novel and the prospect of follow on projects is exciting. I appreciate the team environment in which I work and feel I am a valued employee.”

“Working at Brooks, I consider myself a technologist working mostly in Software. At Brooks, we work on the latest technologies including robotics, control, machine vision, and machine learning. Through our solutions we are bringing value to customers allowing them to solve their most complex issues. During my 10 years with Brooks, I’ve found hard work is rewarded while seeing how our bleeding edge technology captures market share while working with a fun and dedicated team.”

“I like working at Brooks because they value their employees and how they work toward a common goal. I get to work both individually and with my team on a variety of challenging projects, which helps me grow both personally and professionally.”

"Working at Brooks, you are surrounded by a great group of people. They are experienced, have positive energy, and are willing to pull together as a team to go the extra mile. Also, the work we do at Brooks is in a diverse and dynamic market where we are continually coming up with new solutions. The combination of this makes coming to work each day very enjoyable."

“Working at Brooks has helped me to grow as an engineering leader and innovator. As a research and development engineer, I have the opportunity to work on improving existing technology as well as tackling the next generation of challenges. I can only accomplish these goals due to the exceptional community that has been built at Brooks. Every day I wake up and I am excited to get to work and be a part of that Brooks community.”

“My one goal after graduating was to begin a career in a company that loved robots as much as I did. As a Mechanical Engineer in the rotational program at Brooks Automation, I look forward to facing new and interesting challenges every day that let me continue to expand my knowledge base. I not only get to work in a wide variety of robotics subfields, but also have the opportunity to work alongside top-tier engineers who are inspiring models for the type of engineer I would want to be like in the future.”

“It has been fun to be a part of an organization which is growing and adding new products which are truly novel and support an unmet market need. It is a dynamic culture with a lot of opportunity to contribute and grow professionally.”