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Refrigeration Field Service Engineer

in Remote, CA

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Job Description Job Attributes+

  • Req. ID

    R3357

  • Organization

    Life Science

  • Job Category

    Operations

  • Job Type

    Full time

  • Job Location

    Remote, CA
    US

Overview

Job Summary:

Brooks Life Science division is the leading worldwide provider of automated compound and biological sample storage and management. Brooks focuses on retaining long-term sample integrity, data storage and security. With the largest installed base and support network for automated sample management systems, Brooks has more than 180 systems worldwide, including installations in all of the top 20 global pharmaceutical and biotechnology companies. From standardized bench top systems, to the world’s largest custom installations, Brooks is the name scientists rely on. 


We are looking for a commercial Refrigeration Field Service Engineer to provide on-site and remote service support for Brooks products, based in a remote home office in the US. A good working knowledge of commercial / industrial refrigeration systems is essential. You would be working on ultra-low temperature refrigeration systems and as well as more conventional -20˚c stores. Experience of these ultra-low temperature systems is not essential as training will be provided.

Perform basic/routine customer support activities involving the installation, modification, repair and preventive maintenance of Brooks’ equipment and systems generally at customer sites, to ensure proper working order.  Works under supervision following established policies and procedures to ensure company and customer quality standards are met.  Discretion and independent judgment are required resolving customer issues.  Candidate may be assigned to support a specific customer site, region, or Product, depending upon business needs.

Responsibilities:

  • Install, modify, repair, conduct preventive diagnosis, and perform maintenance on the software and hardware of the equipment and systems while adhering to Brooks’ policies, procedures and work direction of supervisor or shift/site lead.
  • Identify parts, part numbers and order using our ERP system
  • Provide first stage refrigeration remote support to our helpdesk and customers
  • Interface with customers to ensure customer satisfaction with equipment and service levels.
  • Instruct and train customers on proper system usage Attain Equipment Service and Operation Certification on equipment and systems as defined. Submit reports, such as Service and Status Reports, on all support activities as defined and required. Complete service reports, record work completed in ERP system and communicate results to our customers.
  • Communicate service and customer issues back to Service Coordinators
  • Follow up on all open issues as directed and work to provide solutions to the customers
  • Follow Service Co-coordinator’s directions to respond to customer issues Maintain a safe and clean working environment by conforming at all times to Brooks and customer’s work protocols and policies and maintain sound engineer and good refrigeration practices at all times. Communicate to the Engineering department improvements in quality, easy of service and efficiency
  • Evaluate the performance of refrigeration systems. Gather data that may be used by refrigeration engineers for cooling repairs and share with the team
  • Travel to customer sites throughout the US and internationally on rare occasion. Total travel would be up to 70%
  • Productively react to changing priorities such as Tool or Line down and escalations and support organizational and administrative duties.

Work Assignments:

Work performed generally will be to support global needs.  International travel is required at times. Work schedule is to align with customer needs.  On rare occasions, individuals may be asked to be on-call, or work on holidays, or weekends. Preference for incumbent to be located on the west coast of the US.

Job Requirements:

  • High school degree is required.  AS degree, technical certificate or equivalent is desired.  A minimum of 5 years related “hands-on” work experience or military technical training is required of commercial/industrial refrigeration systems.
  • Refrigerant handling qualification (EPA) required
  • Must possess excellent communication skills with the ability to read, write and speak with clarity in the English language and interface effectively with customers and peers.
  • Must be able to read and quickly understand wiring schematics
  • Requires excellent systematic troubleshooting skills utilizing a structured and comprehensive process to determine the root cause of an outage, with the ability to handle problems independently and implement corrective action.
  • Displays commitment to resolve problems and make independent decisions based upon the priority of the problem in relation to business needs.
  • Self-motivated and able to productive working independently
  • Able to communicate complex problems efficiently
  • Must be available and willing to travel, domestically and internationally as needed, and be available for specific emergency on-call work. Depending upon business needs travel can vary greatly to as high as 70-80% of the time.
  • Must have a valid driver’s license, good driving record, reliable mode of transportation, qualified to obtain a credit card for expenses and able to obtain a valid passport for the term of employment.
  • Must be qualified to meet the requirements of background screening by a third-party agency.
  • Must be able to lift up to 50 pounds, climb ladders, scaffoldings, and use Personal Protective Equipment.
  • Must be able to work in awkward positions and in confined spaces.
  • Must be proficient with use of a PC, Windows, and DOS based Operating Systems. Oracle experience highly beneficial but not required.  Be able to use the company’s standard software to generate reports, presentations and document the daily activities as defined and expected by your manager.
  • Excellent refrigeration controls knowledge, including PLC’s; working knowledge of Saia PLC control systems desirable but not required.

JOB LOCATION

Brooks

Remote, CA  

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    HEAR FROM OUR TEAM MEMBERS

    "I have been blessed with excellent managers at Brooks that have helped me develop professionally and personally. Every day here at Brooks I have an opportunity to make a difference. It is very rewarding working at a company that is committed to excellence for our customers and truly cares about its employees and the community."

    I’ve been working at GENEWIZ, a Brooks Life Sciences Company, for over 10 years across 4 different departments, and this has been a great place to grow my career and develop new skills. The environment is highly collaborative and team-oriented, with a strong focus on customer service. I would strongly recommend GENEWIZ to any prospective employee as an excellent place to work!

    "I am grateful to be a part of such a wonderful company that strives to make the world a better place. My main career goal was to positively contribute to the world around me and, by working at GENEWIZ, I have the chance to make a difference in the field of science and technology. GENEWIZ’s friendly environment and positive atmosphere has allowed me to grow as an individual, learn new things in the field of genomics, and to strive to always find ways to improve. I look forward to my continued growth at GENEWIZ and to contributing to positively making a difference in the world."

    "Working as an associate scientist in technical support for GENEWIZ, a Brooks Life Sciences Company, has provided me with an opportunity to apply my passion for science and helping others to the real world. I am humbled that my skillsets and expertise can play a part in helping research scientists around the world achieve the end goal of their experiments. GENEWIZ has provided me with opportunities to develop my skillsets in the fields of my own personal interests and allows me to practice them with experienced scientists. Every day is a new and exciting challenge and I am eager to see what the rest of my career with the Company has to offer."

    “Working at Brooks has been an amazing experience. I have great mentors and supervisors who provide consistent training, guidance, and support, and give me the opportunity to develop my talents in sales and knowledge in genomics. Overall, Brooks has made me a more well-rounded professional. I am given the opportunity to pursue exciting new projects and am exposed to the most cutting-edge life sciences technologies.”

    “Working at Brooks has empowered me to take on new roles and responsibilities which has allowed me to broaden my career and increase my confidence in my abilities. The technology I work on is novel and the prospect of follow on projects is exciting. I appreciate the team environment in which I work and feel I am a valued employee.”

    “Working at Brooks, I consider myself a technologist working mostly in Software. At Brooks, we work on the latest technologies including robotics, control, machine vision, and machine learning. Through our solutions we are bringing value to customers allowing them to solve their most complex issues. During my 10 years with Brooks, I’ve found hard work is rewarded while seeing how our bleeding edge technology captures market share while working with a fun and dedicated team.”

    “I like working at Brooks because they value their employees and how they work toward a common goal. I get to work both individually and with my team on a variety of challenging projects, which helps me grow both personally and professionally.”

    "Working at Brooks, you are surrounded by a great group of people. They are experienced, have positive energy, and are willing to pull together as a team to go the extra mile. Also, the work we do at Brooks is in a diverse and dynamic market where we are continually coming up with new solutions. The combination of this makes coming to work each day very enjoyable."

    “Working at Brooks has helped me to grow as an engineering leader and innovator. As a research and development engineer, I have the opportunity to work on improving existing technology as well as tackling the next generation of challenges. I can only accomplish these goals due to the exceptional community that has been built at Brooks. Every day I wake up and I am excited to get to work and be a part of that Brooks community.”

    “My one goal after graduating was to begin a career in a company that loved robots as much as I did. As a Mechanical Engineer in the rotational program at Brooks Automation, I look forward to facing new and interesting challenges every day that let me continue to expand my knowledge base. I not only get to work in a wide variety of robotics subfields, but also have the opportunity to work alongside top-tier engineers who are inspiring models for the type of engineer I would want to be like in the future.”

    “It has been fun to be a part of an organization which is growing and adding new products which are truly novel and support an unmet market need. It is a dynamic culture with a lot of opportunity to contribute and grow professionally.”

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    Brooks is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Learn more

    EQUAL EMPLOYMENT OPPORTUNITY

    As an Equal Opportunity Employer, we do our utmost to ensure that there is no discrimination or bias against anyone applying for a job or in any phase of employment for reasons related to race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.

    We welcome and value diversity, to ensure that our work benefits from a broad range of viewpoints and perspectives. Our growing global reach gives us the opportunity to bring to our business an even richer diversity of experiences and capabilities. For assistance in the application process, please reach out to HR.Recruiting@brooks.com or call (978) 262-2400. Review EEO Law & EEO Statement Here.

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