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Field Service Training Instructor

in Manchester, Manchester

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Job Description Job Attributes+

  • Req. ID

    R5374

  • Organization

    Life Science

  • Job Category

    Operations

  • Job Type

    Full time

  • Job Location

    Northbank, Irlam
    Manchester, Manchester M44 5AY
    United Kingdom

Overview

Company Overview

Brooks Life Sciences (BLS) is a global leader in the life sciences space with headquarters in Chelmsford, MA, and offices and operations worldwide. We are a market leader in automated biosample management solutions and genomic services across areas such as drug development, clinical and advanced cell therapies for the industry's top pharmaceutical, biotech, academic and healthcare institutions globally.   We provide unparalleled capabilities with our lab analysis, sample management and storage services, informatics software, and consumables, with the largest installed base managing over 1 billion samples globally.

Brooks Life Sciences is part of Brooks Automation (Nasdaq: BRKS).

At Brooks, new ideas, new technologies and new ways of thinking are driving our purpose; to advance science and technology to enable a healthier and more connected world for everyone, everywhere. We believe each employee brings diverse perspectives, unique value and untapped potential that can be developed to mutually enrich the individual and the organization alike.

All we accomplish is grounded in our Core Values of Customer Focus, Achievement, Accountability, Teamwork, Employee Value, and Integrity.

Position Summary:

The Field Service Training Instructor develops and conducts technical training courses for customers and/or employees in the use of complex situations for multiple products.  They interact with customer and functional organizations to develop specifications for content of courses and prepare lesson plans/curricula from multiple sources such as engineering documentation, field service requirements or software documentation.  They work cross functionally with groups and functions such as engineering, technical support, and manufacturing to ensure that course material reflects current product features.  Instruction occurs using various methods such as virtual, classroom lectures, and laboratory sessions.

Key focus areas:

  • Develop and deliver technical training in a classroom setting, online through an e-learning or Virtual Learning Environment, or occasionally on a one-on-one basis.
  • Authors and develops all service training material (Instructor Guides, Student Guides, Labs, and Lab Workbooks) related to assigned product(s).
  • Determine training objectives.
  • Lecture class on safety, installation, programming, maintenance, and repair of software, machinery, and equipment, following outline, handouts, and texts.
  • Assist in evaluating trainees' performance.
  • Manage the training schedules of assigned products
  • Team member with all staff members to ensure continuity in department.
  • Coordinate remote training (i.e. Facilities, Equipment, Catering, etc.).
  • Design continuous enhancements to course material annually or as dictated by product upgrades.
  • Designs training manuals by identifying and describing information needs; using desktop publishing; submitting initial versions for review; revising and editing final copy.
  • Maintains safe and healthy training environment by following organization standards and legal regulations.
  • Ensures operation of training equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
  • Evaluates effectiveness of training to specific job applications.
  • Contributes to team effort by accomplishing related results as needed.
  • Mentor other instructors in the subject matter, content, and course delivery techniques for assigned technical courses.
  • Identifying training and development needs within the company’s organization through job analysis, appraisal schemes and regular consultation with business leaders.
  • Ensure all assigned equipment projects are kept within budgets.
  • Team member performance enhancement actions required to meet yearly goals.
  • Team member coaching and training/development actions required to improve team member performance.
  • Be able to perform other tasks/projects as needed.

Candidate qualifications / education/ experience:

  • Bachelor’s Degree in Engineering, Technology, Adult Education or equivalent experience
  • Design technical training programs, instructional materials, and certification requirements
  • 5+ years of technical training experience

Relevant additional requirements:

  • Experience using eLearning platforms, i.e. Cornerstone, Skillsoft, Coursera, Workday, Docebo
  • Knowledge of Adult Learning methodology
  • Must have a strong work ethic and good written and verbal communication skills. 
  • Must be able to work independently and as part of a cross-functional team with a minimum supervision or direction
  • Incorporate QMS, Safety, Compliance, and Regulatory guidelines into trainings
  • Provide in-classroom, virtual, webinars, and customer’s site trainings
  • Be able to travel domestic and internationally

We are building a high-performance organization with a collaborative team culture and passion for customer focus and are looking for exceptionally talented individuals with an appreciation for life sciences and a customer service mentality to join our field service team. If this sounds like you, we’d like to hear from you!  We offer an exceptional compensation and benefits package.  We currently have an opening working in our Manchester, UK offices.

EOE M/F/Disabled/VET

JOB LOCATION

Northbank, Irlam
Manchester, Manchester  M44 5AY

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    HEAR FROM OUR TEAM MEMBERS

    "I have been blessed with excellent managers at Brooks that have helped me develop professionally and personally. Every day here at Brooks I have an opportunity to make a difference. It is very rewarding working at a company that is committed to excellence for our customers and truly cares about its employees and the community."

    I’ve been working at GENEWIZ, a Brooks Life Sciences Company, for over 10 years across 4 different departments, and this has been a great place to grow my career and develop new skills. The environment is highly collaborative and team-oriented, with a strong focus on customer service. I would strongly recommend GENEWIZ to any prospective employee as an excellent place to work!

    "I am grateful to be a part of such a wonderful company that strives to make the world a better place. My main career goal was to positively contribute to the world around me and, by working at GENEWIZ, I have the chance to make a difference in the field of science and technology. GENEWIZ’s friendly environment and positive atmosphere has allowed me to grow as an individual, learn new things in the field of genomics, and to strive to always find ways to improve. I look forward to my continued growth at GENEWIZ and to contributing to positively making a difference in the world."

    "Working as an associate scientist in technical support for GENEWIZ, a Brooks Life Sciences Company, has provided me with an opportunity to apply my passion for science and helping others to the real world. I am humbled that my skillsets and expertise can play a part in helping research scientists around the world achieve the end goal of their experiments. GENEWIZ has provided me with opportunities to develop my skillsets in the fields of my own personal interests and allows me to practice them with experienced scientists. Every day is a new and exciting challenge and I am eager to see what the rest of my career with the Company has to offer."

    “Working at Brooks has been an amazing experience. I have great mentors and supervisors who provide consistent training, guidance, and support, and give me the opportunity to develop my talents in sales and knowledge in genomics. Overall, Brooks has made me a more well-rounded professional. I am given the opportunity to pursue exciting new projects and am exposed to the most cutting-edge life sciences technologies.”

    “Working at Brooks has empowered me to take on new roles and responsibilities which has allowed me to broaden my career and increase my confidence in my abilities. The technology I work on is novel and the prospect of follow on projects is exciting. I appreciate the team environment in which I work and feel I am a valued employee.”

    “Working at Brooks, I consider myself a technologist working mostly in Software. At Brooks, we work on the latest technologies including robotics, control, machine vision, and machine learning. Through our solutions we are bringing value to customers allowing them to solve their most complex issues. During my 10 years with Brooks, I’ve found hard work is rewarded while seeing how our bleeding edge technology captures market share while working with a fun and dedicated team.”

    “I like working at Brooks because they value their employees and how they work toward a common goal. I get to work both individually and with my team on a variety of challenging projects, which helps me grow both personally and professionally.”

    "Working at Brooks, you are surrounded by a great group of people. They are experienced, have positive energy, and are willing to pull together as a team to go the extra mile. Also, the work we do at Brooks is in a diverse and dynamic market where we are continually coming up with new solutions. The combination of this makes coming to work each day very enjoyable."

    “Working at Brooks has helped me to grow as an engineering leader and innovator. As a research and development engineer, I have the opportunity to work on improving existing technology as well as tackling the next generation of challenges. I can only accomplish these goals due to the exceptional community that has been built at Brooks. Every day I wake up and I am excited to get to work and be a part of that Brooks community.”

    “My one goal after graduating was to begin a career in a company that loved robots as much as I did. As a Mechanical Engineer in the rotational program at Brooks Automation, I look forward to facing new and interesting challenges every day that let me continue to expand my knowledge base. I not only get to work in a wide variety of robotics subfields, but also have the opportunity to work alongside top-tier engineers who are inspiring models for the type of engineer I would want to be like in the future.”

    “It has been fun to be a part of an organization which is growing and adding new products which are truly novel and support an unmet market need. It is a dynamic culture with a lot of opportunity to contribute and grow professionally.”

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    Brooks is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Learn more

    EQUAL EMPLOYMENT OPPORTUNITY

    As an Equal Opportunity Employer, we do our utmost to ensure that there is no discrimination or bias against anyone applying for a job or in any phase of employment for reasons related to race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.

    We welcome and value diversity, to ensure that our work benefits from a broad range of viewpoints and perspectives. Our growing global reach gives us the opportunity to bring to our business an even richer diversity of experiences and capabilities. For assistance in the application process, please reach out to HR.Recruiting@brooks.com or call (978) 262-2400. Review EEO Law & EEO Statement Here.

    Brooks Automation participates in E-Verify®, and will provide the United States Federal Government with your form I-9 information to confirm you are authorized to work in the United States. For more information, please visit E-Verify® at www.dhs.gov/E-Verify. E-Verify® is a registered trademark of the U.S. Department of Homeland Security.