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Customer Support Engineer

in Remote Location

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Job Description Job Attributes+

  • Req. ID

    R2773

  • Organization

    Life Science

  • Job Category

    Customer Support

  • Job Type

    Full time

  • Job Location

    Remote Location

Overview

Customer Support Engineer

Remote – German based

Permanent role

Brooks supplies best-in-class automation solutions for semiconductor manufacturing, clean energy, life science drug discovery, biobanking and related markets.

Brooks are looking for a Customer Support Engineer who will act as the frontline element of the customer relationship for Brooks customers, being the key to ensure product line performance at relevant customer sites.

If you have a technical education along with practical work experience in the field of automated technology, a practical and self-driven approach, excellent communication and interpersonal skills, with ambition to progress within a global company, this could be the role for you! 

Role Purpose

To develop client satisfaction with regards to introduction, implementation, maintenance and technical support of systems designed and installed by Brooks.

J

OB REQUIREMENT

  • Installation, commissioning, maintenance and repair of Brooks Automation products (Semiconductor Automation and Cryogenics) in clean room environments with our customers across the DACH region.
  • Creation of service tickets and updating of service tickets to Brooks Automation and to our Customers.
  • Provide Brooks phone support on scheduled on call basis.
  • Act as technical contact person for Brooks sales service teams and for customers.
  • Scheduling of weekly service activity tasks.
  • The job holder can make independent decisions on a daily basis, which can have a significant impact on the business, with major decisions being taken in conjunction with line management
  • Responsible for organising their own day, and delegating work when appropriate to suitably skilled persons ensuring that they work in an efficient manner.
  • Hold overall service responsibility for assigned product line / type and all relevant associated activities

    Skills and Attitude:

  • Ideally Degree qualified, or Diploma in higher education within a Technical discipline.
  • 3 years + experience in a customer facing technical support role.
  • Ideally hold previous experience of working on Automated technology.
  • Excellent interpersonal, communication and influencing skills (written, oral) using business-friendly and user-friendly language (English & German)
  • A natural problem solver with great attention to detail
  • Maintains smart appearance
  • Self-motivated, results-driven, and well organized; able to handle multiple tasks with a clear sense of ownership and priority
  • Full EU Driving Licence and valid passport are essential for this role.
  • The job holder will be required periodically to travel internationally including, but not limited to, the United States of America
  • Willing to undertake any other duties as and when requested by line management

Your Rewards;

Our strength lies with our staff and we are dedicated to recognising individual and team achievements and rewarding them. We place great value on the sense of learning, growth and the feeling of possibility that is prolific across our organisation.

You will be remunerated competitively depending on your experience and skills.

JOB LOCATION

Brooks

Remote,   

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    HEAR FROM OUR TEAM MEMBERS

    "I have been blessed with excellent managers at Brooks that have helped me develop professionally and personally. Every day here at Brooks I have an opportunity to make a difference. It is very rewarding working at a company that is committed to excellence for our customers and truly cares about its employees and the community."

    "Working as an associate scientist in technical support for GENEWIZ, a Brooks Life Sciences Company, has provided me with an opportunity to apply my passion for science and helping others to the real world. I am humbled that my skillsets and expertise can play a part in helping research scientists around the world achieve the end goal of their experiments. GENEWIZ has provided me with opportunities to develop my skillsets in the fields of my own personal interests and allows me to practice them with experienced scientists. Every day is a new and exciting challenge and I am eager to see what the rest of my career with the Company has to offer."

    "I am grateful to be a part of such a wonderful company that strives to make the world a better place. My main career goal was to positively contribute to the world around me and, by working at GENEWIZ, I have the chance to make a difference in the field of science and technology. GENEWIZ’s friendly environment and positive atmosphere has allowed me to grow as an individual, learn new things in the field of genomics, and to strive to always find ways to improve. I look forward to my continued growth at GENEWIZ and to contributing to positively making a difference in the world."

    “Working at Brooks has been an amazing experience. I have great mentors and supervisors who provide consistent training, guidance, and support, and give me the opportunity to develop my talents in sales and knowledge in genomics. Overall, Brooks has made me a more well-rounded professional. I am given the opportunity to pursue exciting new projects and am exposed to the most cutting-edge life sciences technologies.”

    “Working at Brooks, I consider myself a technologist working mostly in Software. At Brooks, we work on the latest technologies including robotics, control, machine vision, and machine learning. Through our solutions we are bringing value to customers allowing them to solve their most complex issues. During my 10 years with Brooks, I’ve found hard work is rewarded while seeing how our bleeding edge technology captures market share while working with a fun and dedicated team.”

    "Working at Brooks, you are surrounded by a great group of people. They are experienced, have positive energy, and are willing to pull together as a team to go the extra mile. Also, the work we do at Brooks is in a diverse and dynamic market where we are continually coming up with new solutions. The combination of this makes coming to work each day very enjoyable."

    “Working at Brooks has helped me to grow as an engineering leader and innovator. As a research and development engineer, I have the opportunity to work on improving existing technology as well as tackling the next generation of challenges. I can only accomplish these goals due to the exceptional community that has been built at Brooks. Every day I wake up and I am excited to get to work and be a part of that Brooks community.”

    “I like working at Brooks because they value their employees and how they work toward a common goal. I get to work both individually and with my team on a variety of challenging projects, which helps me grow both personally and professionally.”

    “It has been fun to be a part of an organization which is growing and adding new products which are truly novel and support an unmet market need. It is a dynamic culture with a lot of opportunity to contribute and grow professionally.”

    “Working at Brooks has empowered me to take on new roles and responsibilities which has allowed me to broaden my career and increase my confidence in my abilities. The technology I work on is novel and the prospect of follow on projects is exciting. I appreciate the team environment in which I work and feel I am a valued employee.”

    “My one goal after graduating was to begin a career in a company that loved robots as much as I did. As a Mechanical Engineer in the rotational program at Brooks Automation, I look forward to facing new and interesting challenges every day that let me continue to expand my knowledge base. I not only get to work in a wide variety of robotics subfields, but also have the opportunity to work alongside top-tier engineers who are inspiring models for the type of engineer I would want to be like in the future.”

    STEPHANIE LOEHR, Scientist, SynSeq-Indy
    STEPHANIE LOEHR
    Scientist, SynSeq-Indy
    ERIC ORTOLANO, Associate Customer Support Scientist
    ERIC ORTOLANO
    Associate Customer Support Scientist
    BRITTANY NUNES, Associate Customer Support Scientist
    BRITTANY NUNES
    Associate Customer Support Scientist
    CASEY DECESARI, Sales Associate II
    CASEY DECESARI
    Sales Associate II
    ROY WANG, Sr Director, Software Eng.
    ROY WANG
    Sr Director, Software Eng.
    GRANT IMPER, Director, Product Line Manager
    GRANT IMPER
    Director, Product Line Manager
    BRIAN MAXWELL, Engineer
    BRIAN MAXWELL
    Engineer
    KRISTEN FORSCHER, Technical Writer
    KRISTEN FORSCHER
    Technical Writer
    DAVID LEWANDOWSKI, Product Marketing Manager
    DAVID LEWANDOWSKI
    Product Marketing Manager
    TIFFANY HOLMES, Test Engineer
    TIFFANY HOLMES
    Test Engineer
    STEPHANE MOISE, Engineer
    STEPHANE MOISE
    Engineer
    Brooks is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Learn more

    EQUAL EMPLOYMENT OPPORTUNITY

    As an Equal Opportunity Employer, we do our utmost to ensure that there is no discrimination or bias against anyone applying for a job or in any phase of employment for reasons related to race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.

    We welcome and value diversity, to ensure that our work benefits from a broad range of viewpoints and perspectives. Our growing global reach gives us the opportunity to bring to our business an even richer diversity of experiences and capabilities. For assistance in the application process, please reach out to HR.Recruiting@brooks.com or call (978) 262-2400. Review EEO Law & EEO Statement Here.

    Brooks Automation participates in E-Verify®, and will provide the United States Federal Government with your form I-9 information to confirm you are authorized to work in the United States. For more information, please visit E-Verify® at www.dhs.gov/E-Verify. E-Verify® is a registered trademark of the U.S. Department of Homeland Security.