Application Configuration Specialist

in US - Remote

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Req. ID

R4368
Organization

Life Science
Job Category

Project/Program Management
Job Type

Full time
Job Location

US - Remote

Overview

Develops strategies and architectures for systems or enterprise-wide practice solutions. Develops and recommends solutions and strategies for solutions based on the analysis of customer business goals, objectives, needs and existing systems infrastructure. Participates in sales and proposal presentations in addition to ongoing team account activities. Identifies additional product/services opportunities in customer organization. Provides technical marketing support for the development and implementation of customer applications dealing with complex operating systems. Makes presentations on all aspects of products. Assists sales staff in assessing potential application of company products to meet customer needs and preparing detailed product specifications. Implements detailed customer installation plans. Provides follow-up support in disseminating technical information on specific applications.

ESSENTIAL FUNCTIONS:

Customer Requirements Analysis – Work with the customer to define and document requirements specifications, trace matrix, workflow, and business requirements as it pertains to the use of Brooks software products.

Configuration – Configure customer solutions for Limfinity based software and support documentation. Develop configurations to fulfil approved requirements and work with team to deliver fully configured customer solutions. Includes scripting in Ruby programming language. Write design document, customer functional requirements, and program specifications.

Customer Service Support – Work with the customer and support team to define issues and troubleshoot/analyse root causes. Define work around, retest fixes and resolve issues in an efficient and timely manner. Utilize work management system and support ticketing systems to track, manage and report on work assignments, tickets/issues by priority, severity, assignee, customer, etc. Document test plans, scripts and reports. Train customers on product functionality and configured solution.

Product & Services Demo’s and presentations. Organize mini-demos, full demos, on-site meetings and internal meetings.

Sales Support – Find additional opportunities of business development at client’s companies. Collaborate with Sales team to ensure these opportunities are effectively contemplated and/or in progress.

ACADEMIC & WORK EXPERIENCE

Bachelor’s degree in Computer Science, Information Systems or related field

Preferred

Bachelors with 4+ years’ experience, or Master’s with 2+ years’, or its equivalent.
Ruby or similar programming language preferred
Life Science software project experience preferred

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HEAR FROM OUR TEAM MEMBERS

"I have been blessed with excellent managers at Brooks that have helped me develop professionally and personally. Every day here at Brooks I have an opportunity to make a difference. It is very rewarding working at a company that is committed to excellence for our customers and truly cares about its employees and the community."

I’ve been working at GENEWIZ, a Brooks Life Sciences Company, for over 10 years across 4 different departments, and this has been a great place to grow my career and develop new skills. The environment is highly collaborative and team-oriented, with a strong focus on customer service. I would strongly recommend GENEWIZ to any prospective employee as an excellent place to work!

"I am grateful to be a part of such a wonderful company that strives to make the world a better place. My main career goal was to positively contribute to the world around me and, by working at GENEWIZ, I have the chance to make a difference in the field of science and technology. GENEWIZâ€™s friendly environment and positive atmosphere has allowed me to grow as an individual, learn new things in the field of genomics, and to strive to always find ways to improve. I look forward to my continued growth at GENEWIZ and to contributing to positively making a difference in the world."

"Working as an associate scientist in technical support for GENEWIZ, a Brooks Life Sciences Company, has provided me with an opportunity to apply my passion for science and helping others to the real world. I am humbled that my skillsets and expertise can play a part in helping research scientists around the world achieve the end goal of their experiments. GENEWIZ has provided me with opportunities to develop my skillsets in the fields of my own personal interests and allows me to practice them with experienced scientists. Every day is a new and exciting challenge and I am eager to see what the rest of my career with the Company has to offer."

“Working at Brooks has been an amazing experience. I have great mentors and supervisors who provide consistent training, guidance, and support, and give me the opportunity to develop my talents in sales and knowledge in genomics. Overall, Brooks has made me a more well-rounded professional. I am given the opportunity to pursue exciting new projects and am exposed to the most cutting-edge life sciences technologies.”

“Working at Brooks has empowered me to take on new roles and responsibilities which has allowed me to broaden my career and increase my confidence in my abilities. The technology I work on is novel and the prospect of follow on projects is exciting. I appreciate the team environment in which I work and feel I am a valued employee.”

“Working at Brooks, I consider myself a technologist working mostly in Software. At Brooks, we work on the latest technologies including robotics, control, machine vision, and machine learning. Through our solutions we are bringing value to customers allowing them to solve their most complex issues. During my 10 years with Brooks, I’ve found hard work is rewarded while seeing how our bleeding edge technology captures market share while working with a fun and dedicated team.”

“I like working at Brooks because they value their employees and how they work toward a common goal. I get to work both individually and with my team on a variety of challenging projects, which helps me grow both personally and professionally.”

"Working at Brooks, you are surrounded by a great group of people. They are experienced, have positive energy, and are willing to pull together as a team to go the extra mile. Also, the work we do at Brooks is in a diverse and dynamic market where we are continually coming up with new solutions. The combination of this makes coming to work each day very enjoyable."

“Working at Brooks has helped me to grow as an engineering leader and innovator. As a research and development engineer, I have the opportunity to work on improving existing technology as well as tackling the next generation of challenges. I can only accomplish these goals due to the exceptional community that has been built at Brooks. Every day I wake up and I am excited to get to work and be a part of that Brooks community.”

“My one goal after graduating was to begin a career in a company that loved robots as much as I did. As a Mechanical Engineer in the rotational program at Brooks Automation, I look forward to facing new and interesting challenges every day that let me continue to expand my knowledge base. I not only get to work in a wide variety of robotics subfields, but also have the opportunity to work alongside top-tier engineers who are inspiring models for the type of engineer I would want to be like in the future.”

“It has been fun to be a part of an organization which is growing and adding new products which are truly novel and support an unmet market need. It is a dynamic culture with a lot of opportunity to contribute and grow professionally.”